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FAQ's

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Account Information

  • I forgot my password, what shall I do?

    Either click here to retrieve your password, or contact us by using the form below form or call our customer service team to assist you at (+357) 77771701, Monday – Sunday: 06:30 – 23:00.

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  • How can I update my account information?

    It is easy to update or change personal details. Manage your account online by logging in here (link). Then you will be able to edit your personal details, preferences, payment methods, address book etc. You can alternatively call our customer service team at (+357) 77771701, Monday – Sunday: 06:30 – 23:00.

Payment

  • What forms of payment do you accept?

    Beautyline.com.cy currently supports two payment methods. Our main supporter is JCC, accepting Visa and MasterCard credit cards. The second option is payment via PayPal.

    If paying via credit card, when your card is authorized, the amount will be placed on hold until the transaction is completed. When the products are ready for dispatch, the payment will be processed.

     

    You can also pay using an e-Gift voucher.

     

  • Why has my payment method been declined?

    Please check the card details you have entered including expiry date, billing address and security code. If all of these are correct, your card issuer may have declined your payment for other reasons. It is advisable that you contact your card issuer directly.

     

    If you are having problems remembering your password, please contact your credit card company in order to reset your password.

     

    For further information or assistance please contact us using the form below and we will respond as soon as we can.

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  • What currencies can I make my payment in?

    You can make your payment in Euros. All of our products are priced in Euros.

Orders

  • How can I find the status of my order?

    To find out about the status of your order, check out the two emails you will receive.

  • Order Confirmation Email

    Immediately after you have successfully placed your order on our website, you will receive an email containing information regarding your order details.

     

    The order confirmation email will include your order number, the details of the products, prices, quantities, promotional information, payment method, your shipping and billing addresses as well as the shipping method you selected.

     

    The order confirmation email will not be your actual invoice; it will be a pro-forma invoice. After your order has been processed, the original invoice will be shipped along with your order delivery.

     

  • Shipment Confirmation Email

    After the order has been processed by us and ready to be shipped, you will receive a shipping confirmation email with your order.

  • Can I cancel or modify an order?

    If you change your mind and you want to cancel an order before dispatch, it can be cancelled by contacting us using the form below and quoting “order cancellation” and your order number as the subject.

     

    To modify an order after you have placed it (for example, if you have changed your mind and want a different lipstick shade or a different perfume size), you can do so by giving as a call at (+357) 77771701, Monday – Sunday: 06:30 – 23:00 or contacting us using the form below and quoting “order modification” and your order number.

     

    Note: You can modify an order only if you haven’t received a shipping confirmation email.

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  • Why haven’t I received my order?

    If you have placed an order and it was never delivered to you, this might be due to the following reasons:

     

    • The item could have been out of stock. In this case, Beauty Line will refund the full amount back to you.
    • The item could have been lost during the delivery process. In this case, the customer service team will contact you directly to resolve the issue.
  • The items of my order have arrived damaged, what do I do?

    We take the utmost care in packing and shipping your products, although unfortunately some items can, on rare occasions, get damaged through the delivery process. Please mark the option “damaged product” on the return slip and return the item to us within five working days from the day of receipt. As soon as we process your return, we will then refund the total amount on the credit card used to make the purchase.

  • Why has my order been cancelled?

    If your order has been unexpectedly cancelled or declined please contact us using the form below and we will be happy to assist you.

     

    It's worth noting that all our orders are screened for fraud and the most common check is to ensure that the billing information matches the information held by your card issuer.

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Gift Vouchers

Gift Card

  • How do I check my Gift Card balance?

    If you are a registered member you can check your Gift Card balance in My Wallet in your Account area, enter your Gift Card number, CVV code.

  • Can you give me some more information about Gift Card?

    Gift Cards may be used multiple times at any store of C.A.Papaellinas Group (Beauty Line, Holland & Barrett, Yves Rocher, Selekt and Make Up Studio). However, Gift Cards cannot be exchanged for cash and no change will be given. Gift Cards cannot be replaced if lost or stolen. If you want to check your balance online click the Benefits Gift Card link below Gift Ideas at the top navigation menu of the page, enter your Gift Card number and CVV code and press Check Balance.

  • How do I buy a Gift Card?

    Benefits Gift Cards may be purchased online and at any store of C.A.Papaellinas Group( Beauty Line, Holland & Barrett, Yves Rocher, Selekt). There is a minimum amount of €5 and maximum amount €1500. You can use Cash, Credit or Debit card or Paypal on www.beautyline.com.cy to purchase a Gift Card.

  • How do I use a Gift Card?

    Gift Card may be used for making purchases online and at physical stores of C.A.Papaellinas Group (Beauty Line, Holland & Barrett, Yves Rocher, Selekt and Make Up Studio). Shop for a Gift Card here!

  • What is the Gift Card Return Policy?

    Gift Card itself cannot be returned or redeemed for cash. If you would like to return an item that was purchased with a Gift Card, a credit note will be issued.

  • Is there any expiry date on my Gift Card?

    Gift Card is valid for 1 year from purchase date.

  • Can I benefit from various promotional gift offers when redeeming gift card?

    Gifts and offers based on the total amount paid are only valid when Gift Cards are purchased and not when they are redeemed. Upon redemption, gifts with purchases will be given only if the purchase is part of a brand/ category promotional activity. Also, upon Gift Card redemption, no points will be credited on the Benefits Card.

Returns

  • How do I return an item?

    If your product has not been opened or used, we will happily accept it back for a refund. Please clearly state your reasons for return on the returns slip. Returns are usually processed within a few days of receiving the goods back.

     

    If you choose to return a product purchased from www.beautyline.com.cy you can proceed through various methods. Please check out our Returns Policy.

     

  • Do I need to pay to return an item?

    No, the customer can return with no charges an item in physical stores with the receipt or return the items with the courier to 179, Yiannos Kranidiotis Avenue, 2235 Latsia, Nicosia.

  • My return was processed but my delivery charge wasn’t refunded.

    The shipping is free for all orders. So, if you have returned an unused/unopened product to us because you no longer wanted it or have changed your mind, you can do it free.

     

    For further information or assistance please contact us using the form below and we will respond as soon as we can.

     

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Benefits Card

Privacy and Security

Contact  Us

Discounts

  • How do I participate in sampling and/or promotions?

    Occasionally, we will offer promotions through emails and advertisements.

  • Coupon Codes

    To redeem a Coupon Code (also known as a promotional code) enter the code while looking at your Shopping Bag. In your Shopping Bag, enter your code in the "Coupon Code" box area. Press the "Apply" button to see the coupon code added to your Shopping Bag. Please remember to enter the coupon code exactly the same way you received it (case sensitive) otherwise your coupon will not be applied to your order. To remove a coupon code, simply press the {X} on the right of the code in your Shopping Bag.

  • Free Samples

    On occasions, Beauty Line offers free samples with any purchase. These could be added automatically to your Shopping Bag or after a specific coupon is entered.

  • May I use more than one coupon code?

    You may only redeem one code at a time so we advise you to choose the promotion that is best suited to your purchase.

  • Can I use a specific coupon code more that once?

    This depends on each specific promotion. It will be clearly stated if you can use the coupon code once or more.

  • Can I use a coupon code in combination with another coupon code or another offer?

    Coupon codes cannot be used in combination with another coupon code; that is, you can only use one coupon code per transaction. However, you can of course use a coupon code in combination with another promotional offer running on the site that does not require a coupon to apply.

Email Subscription

  • I wish to unsubscribe from email notifications.

    We’d be really sorry to see you go but if you'd like to unsubscribe, there is a link at the bottom of the last newsletter you have received from us. Click the link to unsubscribe.

Gift Boxes

  • Do you offer gift box wrapping?

    No, we don't offer gift box wrapping yet. But if you want to send a gift to someone, send us an email to onlineorders@beautyline.com.cy to include a gift receipt in your box.

  • What if I have an allergic reaction to a product?

    Very occasionally, people have reactions to certain products they haven't used before. Please read the manufacturers’ leaflets which come with most cosmetics and creams to see if they are likely to cause you a problem.

     

    In all cases we recommend you visit your doctor in the first instance. Also, you can immediately contact our customer service team and report the issue. 

     

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  • I can’t find the product I am looking for.

    We are constantly striving to improve our store and expand the range of products we offer. If there is anything you cannot find please let us know.

     

    For further information or assistance please contact us using the form below and we will respond as soon as we can.

     

    beautyline.com.cy/contact-us

  • Why do I have items vanished from my shopping cart?

    There are a number of reasons why an item may disappear from your shopping bag.

     

    As you add items to your shopping bag this does not guarantee stock availability until you complete your purchase. On some occasions we will sell out of items while you are still browsing our site.

    For further information or assistance please contact us using the form below and we will respond as soon as we can.

     

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  • The item I want is out of stock, will you be getting more back in stock?

    At beautyline.com.cy we hold a great range of products and always endeavor to have the product you desire in stock. In the case that an item is “out of stock” it means that it’s currently “out of stock” and we will be getting more back in stock soon. If you want an item that is currently “out of stock” please click the button "Notify me when available". When product is back in stock you will receive an email. 

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